Frequently Asked Questions
Everything you need to know about shopping sustainable pre-loved fashion.
How do you ensure the quality of pre-owned items?
Every garment undergoes a rigorous multi-point inspection process where we check for authenticity, structural integrity, and any signs of wear to ensure it meets our high quality standards.
What are your shipping times and costs?
We offer standard shipping within 3-5 business days and express options for faster delivery. Shipping costs are calculated at checkout based on your location and order weight.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy. Items must be returned in the same condition they were received, with all Preworn tags still attached.
How do you determine the sizing for vintage or used clothing?
Since sizes vary by brand and era, we provide specific measurements (chest, waist, length) in each product description to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Are the clothes washed before being sold?
To maintain the integrity of the fabrics and keep our prices low, we professionally steam all items; however, we recommend customers wash their purchases according to the care label before the first wear.